CONTACT & FAQ
I am here to support your journey.
Find answers to common questions or get in touch below
Frequently Asked Questions
MEMBERSHIP
What is included in my membership? +
Your membership gives you access to the studio's online classes and programs, including flexibility, mobility, strength and handstand practices. You can explore different levels and class lengths, and practice whenever it suits you.
Can I cancel or change my membership? +
You can cancel your membership at any time. Your access will remain active until the end of your current paid billing period. If you would like to change your membership plan, please contact support for assistance.
Can I pause my membership? +
Memberships cannot currently be paused. However, you are welcome to cancel at any time and rejoin whenever you are ready to continue your practice.
Do you offer refunds? +
Due to the digital nature of the studio, membership payments are generally non-refundable, except where required by applicable law. If you experience any issues with your access, please contact support and we will be happy to help.
CLASSES
Are the classes suitable for beginners? +
Yes. The studio welcomes complete beginners as well as experienced practitioners. Classes are clearly labeled by level, allowing you to find a suitable starting point and progress at your own pace.
How long are the classes? +
Classes range from short 5 to 10 minute practices to longer sessions of 30 to 45 minutes. You can choose a class that fits your schedule and the time you have available.
Do I need any equipment? +
Most classes require only a mat and enough space to move comfortably. Occasionally, yoga blocks, straps or cushions may be suggested, but simple alternatives can be used at home.
Can I download the videos? +
Videos are available for online streaming only and cannot be downloaded. With an active membership, you can return to your classes anytime with an internet connection.
TECHNICAL SUPPORT
How do I access my classes after joining? +
After joining, you will receive an email with instructions to access your account. Simply log in using your registered email address and password to explore your classes.
What if I forgot my password? +
Select "Forgot Password" on the login page and enter your registered email address. You will receive instructions to reset your password.
How do I update my payment details? +
Log in to your account and open your billing or payment settings to update your payment information. If you need assistance, please contact support.
What should I do if a video isn't loading? +
First, check your internet connection and refresh the page. You can also try another browser or device. If the issue continues, please contact support with the class name and a description of the problem.
